Greetings, I'm James Dingwell

IT & OT Leader | Infrastructure & Operations | Cybersecurity | Data Center & ICS Strategy | Bridging IT & Industrial Systems for Secure, Scalable Solutions

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Experience

Sr. Systems and Network Administrator

Monolith | Jan 2024 - Aug 2025

  • Led a three-day headquarters infrastructure relocation, ensuring minimal business disruption and zero downtime for critical business systems.
  • Executed the replacement of end-of-life network access switches at Monolith’s manufacturing site, improving network performance, reliability, and long-term supportability.
  • Led through implementation of a new Network Access Control (NAC) system, enhancing network security and user experience.
  • Spearheaded deployment of additional security appliances, driving stronger network segmentation between enterprise and operational technology (OT) networks and reducing cyber risk exposure.
  • Installed and configured conference room scheduling tablets across two company locations, streamlining internal communication and meeting space utilization.
  • Partnered with engineering teams to design and deploy a machine vision system, improving manufacturing process efficiency and quality control.
  • Co-led a major upgrade of Monolith’s control systems platform, including new server infrastructure, OS migrations (Windows Server and plant operating systems), and virtualization technology adoption, improving scalability and system reliability

Systems and Network Administrator

Monolith | Aug 2021 - Jan 2024

  • Mentored Monolith’s cybersecurity interns, providing hands-on training and professional development, helping to build the company’s future cybersecurity talent pipeline.
  • Installed and configured a company-wide print management service, defining naming conventions and processes for adding new printers. This initiative improved print security, reduced redundant and unnecessary print jobs, and resulted in significant cost savings on consumables.
  • Developed and implemented a company-wide mobile device and application management program for Windows, iOS, and macOS devices. These policies significantly enhanced workplace efficiency, streamlined device management, and strengthened security for both devices and company intellectual property.
  • Rolled out a managed email signature platform in collaboration with the Marketing team, which improved brand consistency and ensured a uniform presentation of employee email signatures across the organization.
  • Advised IT leadership on an annual hardware refresh strategy, optimizing lifecycle management for laptops and desktops, improving end-user productivity, and reducing unplanned device failures.

Senior IT Support Technician

Doane University | Oct 2019 - Aug 2021

  • Led the selection and implementation of remote monitoring and management software, enhancing efficiency and reducing errors in managing over 800 workstations across multiple platforms.
  • Organized division-wide training programs that provided certification opportunities for full-time staff and mentorship for part-time student workers, fostering skill development and team growth.
  • Standardized the staging and deployment processes for desktops and laptops, resulting in a more consistent finished product and a notable increase in customer satisfaction.
  • Restructured and reorganized Active Directory organizational units, addressing years of technical debt and improving system management and efficiency.
  • Assisted in the selection, proof of concept, and implementation of a residence hall-wide wireless network refresh, which increased bandwidth and reduced network saturation, enhancing overall network performance.

Support Desk Engineer

Five Nines Technology Group | Oct 2018 - Oct 2019

  • Received and responded to phone calls and emails, resolving an average of 75 tickets per week across various platforms, including Windows, Windows Server, macOS, Office, Citrix, and both on-prem and cloud-hosted mail systems.
  • Managed user account provisioning/deprovisioning and supported a range of business applications.
  • Staged and deployed Windows desktop and laptop workstations, ensuring timely and efficient setup and configuration to meet organizational needs.
  • Acted as the go-to expert for Apple products, contributing to cross-team success and client satisfaction.

Hardware & Facilities Coordinator

MacPractice | Oct 2013 - Oct 2018

  • Oversaw a 13,000 sq ft renovation project, expanding the company's footprint by over 50%. This project included the addition of unique amenities, which contributed to increased employee morale and retention.
  • Instituted work order procedures, improving the prioritization, delegation, documentation, and recall of tasks, leading to more efficient operations.
  • Managed a diverse range of systems and infrastructure, including access control, LDAP, cloud-hosted email, VoIP phone systems, internal DNS records, DHCP reservations, printers, and all end-user hardware.
  • Coordinated with third-party contractors and vendors, ensuring timely and cost-effective execution of services and projects.
  • Captained company-sponsored social events, fostering networking and relationship-building opportunities for employees and guests.

Template Specialist

MacPractice | Dec 2011 - Apr 2015

  • Created comprehensive department training materials and a certification process, expanding the knowledge base of current teammates and establishing a framework for training future staff.
  • Developed internal scripting tools based on bash, python, ruby, MySQL, CSS, and HTML5 to enhance the efficiency and consistency of template creation, significantly reducing potential errors and streamlining workflows.
  • Designed and advised clients on the implementation, revision, and use of custom medical templates, improving their ability to see and treat patients more effectively.
  • Maintained and managed shared libraries of existing medical templates, providing a valuable reference for creating new custom templates and offering quick solutions to client needs.
  • Served as a key resource for other departments regarding medical templates, collaborating to build and optimize efficient workflows.

EMR/EDR Support Specialist

MacPractice | Jul 2011 - Dec 2011

  • Acted as the escalation point for advanced issues related to MacPractice’s various EMR platforms, conducting thorough research and providing expert-level support to resolve complex problems.
  • Contributed to the growth of the EMR department by serving as the team trainer, facilitating knowledge transfer, and enhancing the skill set of new and existing team members.

General Support Technician

MacPractice | Oct 2010 - Jul 2011

  • Delivered fast, fun, and friendly technical support via phone and email for all MacPractice products and macOS, including 3rd party software and hardware, ensuring a positive user experience.
  • Assisted the quality assurance department by testing software and gaining functional knowledge of new features, contributing to the improvement and refinement of MacPractice products.

Skills

Active Directory Adobe Creative Cloud Adobe Document Cloud Apple Business Manager Apple Certified Macintosh Technician Apple iOS Apple macOS Asana Axis Backblaze Cisco CompTia A+ CompTia Network+ CompTia Security+ CompTia Server+ Crowdstrike CSS Customer Service Cybersecurity Duo Endpoint Management Google Workspace Group Policy HTML Isonas IT Infrastructure Management IT Operations Jabra Microsoft Azure Microsoft Exchange Microsoft Hyper-V Microsoft Windows Server MySQL PaperCut Project Management SaaS ScreenConnect Secret Server Security Management Slack Team Building Technical Documentation Technical Support Training

Get in Touch

I’m always open to connecting with professionals who are passionate about using IT to drive meaningful change. Feel free to reach out!

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